About the job

Responsibilities

• Assist clients with their repair or service concerns in a friendly and professional manner.
• Follow timeframes to exceed client expectations on submitted repairs.
• Assign repair jobs to correct destination: in-house, hub-location, or factory.
• Ensure correct mark ups are used in all jobs to keep or exceed established gross margin plan.
• Support watchmaker or jeweler by facilitating their workload, setting job due dates, ordering supplies and parts needed to perform each job.
• Establish a quality control process.
• Call clients with estimates or ready jobs.
• Ensure that invoices from watchmakers, jewelers and outside vendors are stamped with the correct GL codes, and forwarded to Accounts Payables on time.

Essential Experience & Knowledge

• Qualified candidates must possess strong organizational, customer service and time management skills.
• Strong written and verbal communication skills is necessary.
• Proficiency with computers and Microsoft Office is required.

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